Athabasca Hotel Clerk Front desk

Responsibilities

• Take, cancel and change room reservations
• Register arriving guests and assign rooms
• Provide information on hotel facilities and services
• Process group arrivals and departures
• Process guests' departures, calculate charges and receive payments
• Investigate and resolve complaints and claims
• Exchange foreign currency
• Balance cash and complete balance sheets, cash reports and related forms
• Answer telephone and relay telephone calls and messages
• Clerical duties (i.e. faxing, filing, photocopying)
• Provide general information about points of interest in the area
• Follow emergency and safety procedures
• Handle wake‑up calls
• Provide customer service
• Assist clients/guests with special needs
• Maintain an inventory of vacancies, reservations and room assignments
• Transportation/Travel information

• Secondary (high) school graduation certificate
• Experience an asset
• Business Equipment and Computer Applications
• Word processing software
• Multi‑line switchboard
• Internet
• Database software
• Central reservation system (CRS)

Work Setting:
Hotel, motel, resort.