Customer Experience Associate

Customer Experience Associate – TD Securities

Work Location: Airdrie, Alberta, Canada

Hours: 15 hours per week

Line Of Business: Personal & Commercial Banking

Pay Details: $22.50 - $28.33 CAD per hour

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. The Customer Experience Associate will process financial transactions accurately and provide excellent customer service to create a positive experience.

• Process financial transactions such as deposits, withdrawals, and bill payments following standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion with confidential matters.
• Respond to and resolve customers’ concerns using standard procedures and escalating non‑standard activities when necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately on banking solutions and processes.
• Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up to date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence.

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning, and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go‑getter who exercises initiative, is accurate and detail‑oriented, and can handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect verbally and in writing with different people in a calm, courteous, and effective manner.