Service Team Member

Join to apply for the Service Team Member role at Michaels Stores
.

Store:
Aiken, SC

• Help customers shop, locate products, and provide solutions.
• Provide a fast, friendly checkout experience and execute cash handling to standards.
• Engage customers in the Benefits of the Rewards program and Private Label Credit Cards, completing enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance, including the return/go‑back process and general store recovery.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance.
• Interact with others positively, respectfully, and uphold the organization’s vision and values.
• Cross‑train in Custom Framing selling and production.

• Retail and/or customer service experience preferred.

Perform other duties as assigned.

• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• Ability to work in public retail store setting, including nights, weekends, and early mornings.

Work in a climate‑controlled public retail environment with some non‑climate‑controlled stock areas and occasional outdoor work retrieving shopping carts or unloading trucks. Frame shop contains glass cutter and heat press equipment.

Applicants in the U.S. must satisfy federal, state, and local legal requirements. Michaels requires all team members in this role to be at least sixteen (16) years old.

Full‑time and part‑time Team Members receive health insurance (medical, dental, vision), paid time off, tuition assistance, generous employee discounts, and other benefits.

Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals and provide reasonable accommodations for people with disabilities where needed.