Store Manager - Aiken

Overview

Work Location:

Aiken, South Carolina, United States of America

Hours:

40

Pay Details: $72,280 - $108,160 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line Of Business:
Personal & Commercial Banking

Job Description:

The Store Manager I develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers.

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling disciplinary actions as required
• Manages a small sized store and team (based on U.S. TD Bank store levelling criteria)
• Oversees and leads a small and/or complex Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
• Accountable for achieving both Store and individual performance metrics
• Requires knowledge of the business, banking and bank operations
• Requires process management knowledge and knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps
• Provides coaching, mentorship and guidance to teammates
• Oversees management of team requiring workforce to decision on acceptable level of risk (Low to High risk potential)
• Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners
• Originates loan applications, handles Conditions of Lending and conducts loan closings
• Maintains an active registration status with NMLS

• Undergraduate degree or equivalent experience
• 3+ years relevant experience required (retail, customer service, and/or financial services industries)
• Business development skills, including ability to conceptualize and implement strategies
• 1+ years leadership and coaching experience required
• Small Business and Consumer lending experience preferred
• Knowledge of Bank product lines and services, store operations and security
• Proven ability to manage competing priorities, strategically aligning efforts to meet Store goals
• Strong financial analysis skills
• Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers
• Excellent verbal and written communication skills
• Demonstrated ability to lead and motivate team members
• Proficient with Microsoft Office suite
• Notary License (preferred)

• Manages the service and advice team promoting a positive customer and colleague experience
• Leads, coaches and develops a team of service and advice colleagues on services and sales conversations to improve the customer experience
• Coaches to ensure customer issues are handled appropriately through problem resolution guidelines
• Actively promotes the Bank's presence within the community
• Builds relationships by promoting a client/customer centered organization and proactively addressing customer needs
• Contributes to the execution of service targets and advice plan/objectives
• Provides oversight of store premises and ensures professional customer and colleague areas
• Ensures optimal colleague scheduling to meet customer demands
• Oversees complex daily operational/administrative duties

• Creates store-specific strategies to grow the business
• Uses reporting to identify opportunities to deepen customer relationships and drive growth
• Partners with Specialists to grow and advise new and existing customers
• Works with partners across lines of business to grow the Store Portfolio
• Manages the Store budget to meet expense and revenue objectives
• Drives One TD and cross-organization collaboration to meet goals
• Develops relationships with Personal, Small Business and COIs to generate demand for TD products
• Supports Operational Excellence and due diligence for customer…