Front Desk Agent

Overview

Pay: $13.00 - $13.50 per hour

Holiday Inn Express & Suites, Aiken SC is a small business in Aiken, SC. We are professional, agile, customer-centric and our goal is to provide a superior guest experience.

Our work environment includes:

• Modern office setting
• Food provided
• Growth opportunities
• Wellness programs
• Relaxed atmosphere
• On-the-job training
• Company perks
• Flexible working hours
• Safe work environment
• Lively atmosphere

• Greet and welcome guests upon arrival
• Check-in and check-out guests efficiently and accurately
• Provide information about hotel facilities, services, and local attractions
• Handle guest inquiries, requests, and complaints promptly and courteously
• Assist with reservations and room assignments
• Process payments and maintain accurate records
• Maintain a clean and organized front desk area
• Collaborate with other hotel departments to ensure guest satisfaction

• Previous experience in a similar role preferred
• Excellent customer service skills
• Strong communication skills, both verbal and written
• Bilingual/multilingual abilities (preferred, but not required)
• Knowledge of hotel operations and procedures
• Familiarity with phone systems and basic office equipment
• Ability to handle cash transactions accurately
• Strong problem-solving skills
• Attention to detail and ability to multitask

• Employee discount
• Flexible schedule
• Free parking
• Paid time off
• Professional development assistance

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

• Ability to Commute: Aiken, SC 29803 (Required)

Work Location: In person