Store Protection Specialist

Overview

Store Protection Specialist — Ross Stores, Inc.

Ross Stores, Inc. is a Fortune 500 company with over 2,200 stores, focused on providing customers with high-quality brands and on-trend merchandise at extraordinary savings. We value our people and strive to offer a positive, inclusive work environment with opportunities for learning and development.

This position provides a visible presence at the store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist demonstrates a welcoming presence, monitors the Code 50 package inspection policy, and supports Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage. The role supports the Ross values and protects the Ross treasure.

Maintaining Safe & Secure Environment:

• Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers.
• Provides visible command presence, including prominent greetings with eye contact, at store entrances/exits and on the sales floor in a company-issued vest/required black attire, monitoring for potential safety issues.
• Removes clutter and ensures safe, clear egress to emergency exits.

Developing Great Teams & Partnerships:

• Provides great customer service by greeting customers, making eye contact, smiling, and answering questions in a friendly and courteous manner.
• Treats all customers and associates with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes associates using company recognition programs.
• Engages with internal and external partners as needed (e.g., conference calls, district meetings, educating associates, providing recognition).
• Other duties as assigned to support Loss Prevention initiatives.

Personal and Store Brand:

• Represents and supports the company brand at all times.
• Maintains a professional appearance in accordance with company dress code.

Mitigating Theft & Fraud:

• Monitors entrances/exits as well as the sales floor for potential theft by identifying suspicious behavior.
• Gathers theft indicators and uses internal or external intelligence to impact shortage trends; communicates effectively to Store Leadership and Loss Prevention Leadership.
• Adheres to company policy for external theft response.
• Executes company best practices and maximizes productivity by minimizing steps and touches while working.

Minimizing Operational Shortage:

• Increases store awareness on effective processes to minimize operational shortage. Trains and educates associates on shortage reduction initiatives.
• Observes and validates proper checkout procedures for customers and associates.

Competencies:

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Special Skills Required:

• High School education or equivalent required; AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active Security Guard License preferred.
• Ability to work effectively in a fast-paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the store team.
• Excellent customer service skills.
• Proven ability to effectively resolve conflict.
• Must comply with all applicable federal and state laws and regulations for security positions, including but not limited to background screening, physical examination, fingerprinting and/or drug and alcohol testing.

Physical Requirements / ADA:

• Consistent timeliness and regular attendance.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Must be able to raise or lower objects more than 25 lbs., from one level to another (including upward pulling).
• Must be able to regularly bend, stoop, or crouch (frequency and duration vary by daily business need).
• Certain assignments may require other qualifications and…