Regional Director

LOCATION:
Hawaii, O’ahu

Annual Compensation: $180,000 –  DOE

This position is bonus eligible

The Director Regional Ops must work to meet the market’s financial objectives and support the strategic direction of the region and organization. Success can be realized by ensuring internal and external customer satisfaction, developing/retaining profitable market share, increasing non-acquisition growth, and embracing AMR’s Values.

• Develop distinctive strategies to achieve competitive advantage; translate broad growth, government relations, and other relevant strategies into specific objectives and action plans; align the organization to support strategic priorities.
• Demonstrate sound, entrepreneurial risk taking by championing new ideas and initiatives that address market potential, level of care needs, and customer expectations.
• Identify financially sound, new business opportunities and make them a reality in order to create a culture of sustained growth; foster innovation and risk taking.
• Plan, prepare, and utilize financial records (including budgets, forecasts, payroll data, etc.) and key metrics in order to analyze and make decisions to meet specific strategic and financial goals.
• Take timely and appropriate corrective actions when necessary to ensure financial expectations (EBITDA, ROIC, etc) are met.
• Responsible for all facets of the profit and loss of the division which includes top line revenue to allocations.
• Understand the nature of the transports provided and responsible for the documentation provided by crews. This documentation dictates the level of service and nature (non-emergency/emergency) which drives the revenue billed.
• Responsible for the division’s accounts receivable (AR) and understanding all payer classes (Medicare, Medicaid, HMO’s, 3rd party insurers, VA, etc).
• Collaborate with PBS (as well as all support departments) to ensure AR is promptly addressed.
• Provide clear strategic direction regarding the organization’s values and model AMR’s values for all levels of the division.
• Communicate with the division regarding local, regional and national strategies and related initiatives.
• Encourage input and participation where practical to ensure success related to such efforts.
• Regularly foster strong working relationships with local public, private, political and community members, including mayors, boards of supervision, commissioners, officials of fire and police departments, chambers of commerce, rotaries, and state officials where applicable.
• Participate in labor negotiations and other actions to balance employee engagement and the financial viability of the division.
• Regularly review and address transport ticket work to ensure timely and appropriate payments.
• Ensure customer satisfaction and contract retention, by providing optimal service levels to agencies, hospitals, and the medical community.
• Analyze information regarding customer satisfaction, modify processes, and counsel employees to ensure high levels of customer service.
• Review and approve expense reports and invoices in compliance with company policy.
• Keep current on industry trends that have potential impact on the division.
• When appropriate influence others, by asserting own ideas and persuading others; gain support and commitment and mobilize people to take action.
• Demonstrate strong execution skills by outlining goals and expectations, assigning responsibilities and clearly defined roles; delegate to and empower others, remove obstacles, allow for and contribute needed resources, coordinate work efforts when necessary, and monitor progress.
• Establish a program for disaster planning and take control of situations as needed during times of disaster; interact with other emergency relief providers: public and private.
• Establish goals and objectives for field operations based upon communicated goals and strategies for the region, and clearly communicate these goals and objectives to appropriate employees.
• Deliver clear, convincing, and well-organized information in presentations and written format; understand audience and position message accordingly; use appropriate language and illustrations to convey key points; project…