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Job Description & How to Apply Below
Provide timely and effective technical support for the product.
Troubleshoot and resolve hardware, software, and network issues.
Install and implement new programs, upgrade OS and hardware, perform data backup, and execute recovery processes.
Problem Solving
Analyze customer problems, diagnose root causes, and implement solutions promptly.
Apply logical approaches to minimize recurring issues.
Customer Communication
Keep customers proactively informed on issue status.
Maintain a professional and courteous demeanor at all times.
Product Knowledge
Develop a deep understanding of product/service offerings to provide accurate support.
Stay updated on product changes, updates, and new features.
Escalation Management
Escalate complex technical issues to appropriate internal teams.
Follow up with customers to ensure satisfactory resolution of escalated issues.
Feedback Collection
Gather customer feedback regarding their experience with the service provided.
Share insights to improve service quality and product support.
Collaboration
Collaborate with cross-functional teams including logistics.
Ensure defective or unused goods/parts are returned promptly after service calls.
Check environmental parameters such as earthing/grounding to ensure proper product functioning.
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