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Job Description & How to Apply Below
Tasks:
Providing technical support to US Healthcare clients (EHR, EMR) via E-Mail, phone and other electronic medium.
Talking clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
Logging client queries using service management tools to record each & every query
Detect, record and classify the incidents & provide initial incident support
Investigate, prioritize and diagnose the incidence based on impact & urgency
Resolve incidents and recover service as per agreed service levels & close the incidents
Maintain ownership, monitoring, tracking & communications about incidents
Provide management information about Incident Management quality and operations
Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
Kindly note that this position requires working onsite in Ahmedabad.
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