Enterprise Application Architect

Job Summary:

We are looking for a  Senior CRM Architect  who will structure and streamline our entire CRM ecosystem. This person will define how all CRM modules are organized, connected, and governed. The role will work closely with the Scrum Master and Business Analyst (who will report under this role) to ensure that development is aligned with proper architecture and business processes. This is a strategic and structural role, not an operational or support role.

Key Responsibilities
Design and structure the overall CRM architecture.
Create Structure between CRM and other cross-departmental modules (NOC, Inventory, Finance, Customer Service, etc.).
Standardize data models and eliminate duplication.
Define workflows across the complete business lifecycle (Lead to Order to Service to Billing to Support).
Establish governance for CRM development and enhancements.
Approve architectural decisions before sprint execution.
Work with Business Analyst to align business requirements with system design.
Work with Scrum Master to ensure structured and disciplined delivery.
Define integration standards for internal and external systems.
Create documentation and architecture blueprints.

Required Experience
10+ years of experience in CRM / Enterprise Application architecture.
Strong experience in system design, data modelling, and workflow structuring
Experience handling multi-module enterprise systems.
Good understanding of API integrations.
Experience working with development teams in Agile/Scrum environments.
Preferred:

Experience with Microsoft CRM or similar enterprise CRM platforms