Technical Support Engineer

About Swift Sku

Swift Sku empowers independent convenience store owners like you with a robust suite of tools, simplifying store management through real-time insights, seamless price-book updates, swift inventory control, profitable loyalty programs, scan data management and integrated payment solutions.

About

The Role

We are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis.

IMPORTANT - Please apply only if you can speak Gujarati, Hindi & English fluently

Work Timings- 8:00 am to 5:00 pm CST / Rotational Shifts

Location:

On-site | Ahmedabad, Gujarat

Key Responsibilities /Requirements

Technical Support and Troubleshooting skills - Provide expert support and resolve technical issues efficiently for end-users and clients.
Analytical Skills - Utilize strong analytical skills to diagnose and troubleshoot software and system-related challenges.
Customer Service Orientation - Demonstrate a customer-centric approach, delivering exceptional service and maintaining positive client relationships.
Problem-Solving Expertise
- Exhibit advanced problem-solving capabilities to address issues quickly and effectively
Strong Communication Skills
- Communicate technical concepts clearly, both in writing and verbally, with clients and team members.
Team Collaboration
- Work well within a team environment, contributing to collective goals and supporting peers as needed.
Relevant

Experience:

Prior experience in software support or IT help desk roles is preferred.
Educational Preference:
Bachelor's degree in Computer Science, Information Technology, or a related field.