Senior Director - DX; onsite

Position: Senior Director - DX (onsite )
Title  - Senior Director - Digital Experience (DX)
Location  - Ahmedabad (On site)

Employment Type

- Full Time

About Role
Senior Director – Digital Experience is a pivotal strategic leadership position responsible for driving the vision, execution, outcomes and continuous innovation with a primary focus on website design, development and Quality Engineering functions.
This role will lead cross-functional teams to deliver scalable, secure, high-performing, and customer-centric digital experiences. You will be accountable for translating business strategy into outcomes by enabling engineering excellence, improving quality maturity, and fostering a culture of innovation, collaboration, and continuous improvement across teams.

Problem Areas We are looking to Solve
Delivering Digital solutions at scale without compromise on quality & Customer experience:
As we grow rapidly, we need structured governance & quality frameworks that scales across geographies, teams, product and service lines while maintaining consistency and speed.
Preventing quality gaps:
Critical quality gaps impact customer trust and revenue. We need to proactively identify and mitigate risks before they reach our customers.
Quality awareness gap:
Quality is fragmented across teams with no unified standards, metrics, or accountability. We need a cultural shift where quality ownership permeates every level.
Customer confidence and retention:
Delivery issues directly impact churn and customer lifetime value. We need data-driven insights to demonstrate improvements and build customer confidence.

Key Responsibilities
Strategic Vision & Leadership   :
Define and communicate a compelling vision and strategy aligned with organizational goals and customer expectations
Establish enterprise-wide governance frameworks, quality standards and best practices that ensure consistency across all services, products, teams, and geographies
Drive executive leadership alignment on translating strategy into business impact (revenue growth, churn reduction, customer satisfaction)
Lead strategic partnerships with Product, Engineering, and Customer Success to deliver at scale and embed quality across the website service lifecycle
Own the budget and investment roadmap, optimizing resource allocation for maximum business impact
Develop next-generation digital solutions and define the ecosystem across verticals such as automotive, banking, retail, hospitality, and more.

Operational Excellence & Growth   :
Manage a portfolio of accounts and digital programs, ensuring consistency, quality, and financial health across all projects.
Own the end-to-end delivery of enterprise-level digital experience projects, including UX design, website development, and SEO optimization.
Serve as the primary point of contact for key client accounts, ensuring that program deliverables meet client objectives and exceed expectations.
Build and scale high-performing development and QA teams with world-class talent acquisition, development, and retention strategies
Drive growth & innovation culture in the team with continuous improvements
Establish automation frameworks and continuous quality monitoring to support rapid, reliable delivery
Reduce time-to-market while maintaining quality by eliminating bottlenecks and optimizing the workflows
Drive standardization, reusability, and utilizing best practices with the mindset of improving productivity and optimizing the time required for building websites

Innovation & Culture   :
Champion a quality mindset across development, QA, product, and customer-facing teams through training, mentorship, and collaborative initiatives
Introduce innovative build & QA approaches, including AI-powered development and observability-driven quality assurance
Build a culture of ownership where development teams view quality as their responsibility, not a gate
Drive cross-functional initiatives to innovate and improve existing processes, technologies, and customer experiences
Work closely with our platform, product, professional service and delivery teams to define next-generation roadmap to ensure that the full ecosystem of a solution is delivered to the customer

Cross-Functional…