Application Support Engineer

We are looking for an Application Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis. This is an on-site and night shift role at Ahmedabad.

Work Timings- 6:30 PM to 3:30 AM IST / Rotational Shifts

Key Responsibilities /Requirements:

Technical/Application Support and Troubleshooting skills - Provide expert support and resolve technical issues efficiently for end-users and clients.
Candidate should have at least 1 year of work experience as a Technical Support Engineer.
Analytical Skills - Utilize strong analytical skills to diagnose and troubleshoot software and system-related challenges.
Customer Service Orientation - Demonstrate a customer-centric approach, delivering exceptional service and maintaining positive client relationships.
Problem-Solving Expertise
- Exhibit advanced problem-solving capabilities to address issues quickly and effectively
Strong Communication Skills
- Communicate technical concepts clearly, both in writing and verbally, with clients and team members.
Team Collaboration
- Work well within a team environment, contributing to collective goals and supporting peers as needed.
Relevant

Experience:

Prior experience in software support or IT help desk roles is preferred.