Technical Support Field Engineer

Position Overview

We are seeking  Field Engineers  to provide  Level 1 (L1) technical support  across multiple locations. The ideal candidate will have  6 months to 1 year of experience  in hardware, networking, and IT support, with working knowledge of  Linux systems  and  computer hardware  . This role requires mobility, adaptability, and a commitment to delivering timely technical assistance.

Key Responsibilities

Provide L1 technical support for IT infrastructure, hardware, and networking issues.
Diagnose and troubleshoot problems related to compute hardware, Linux systems, and networking equipment .
Perform routine maintenance, installation, and configuration of IT hardware.
Install, configure, and troubleshoot software applications across user systems.
Manage, monitor, and maintain SIP trunks , ensuring proper call routing and service availability.
Coordinate with SIP providers for issue resolution, outages, or configuration-related escalations.
Collaborate with higher-level support teams for escalations.
Document issues, resolutions, and maintain service logs.
Ensure timely response to service requests across assigned locations.
Travel within the city/region to attend client sites as required.

Required Skills Qualifications

Experience:

6 months 1 year in IT support, hardware, or networking.
Technical Knowledge:
Hardware troubleshooting and maintenance
Networking fundamentals (LAN/WAN, switches, routers)
Linux OS basics (installation, configuration, troubleshooting)
Computer hardware knowledge (servers, desktops, laptops)
Application installation troubleshooting
Basic understanding of VoIP, SIP protocols SIP trunk operations
Strong problem-solving and communication skills.
Ability to work independently and manage multiple tasks.

Additional Requirements

Two-wheeler is mandatory for field mobility.
Rotational week off (flexible schedule).
Immediate joiners preferred.

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