FBS Customer Care Representative

Join a New Project with One of the Largest Insurance Groups in the World

Position:
Customer Care Representative

Location:

On-site (Aguascalientes) | Prol. Gral. Ignacio Zaragoza #4200, Trojes de Alonso

Schedule:

Monday to Friday |

Shift: 8:00 AM – 5:00 PM

About the Opportunity

We're launching a new and exciting project with one of the United States' largest insurers—part of a globally recognized insurance group. With over US $25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.

This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.

What You'll Do

As a key member of our Customer Service team, you'll:

- Respond to inquiries related to insurance policies and coverage
- Resolve moderately complex issues with empathy and professionalism
- Interpret policy details and make informed decisions within defined authority limits
- Communicate across multiple platforms while navigating internal systems
- Document interactions and escalate unresolved cases when needed
- Collaborate with departments like Claims, Underwriting, and Policy Support
- Identify trends and suggest process improvements
- Stay up to date on compliance, legal requirements, and product updates

What We're Looking For

- High School Diploma or equivalent (required)
- Fluent English
- 1–3 years of customer service experience
- Strong computer skills and ability to work across systems
- Availability to work on-site, Monday to Friday only

Bonus Points For:

- Call Center experience
- Experience in insurance or a related field

What We Offer

We believe in rewarding great work and investing in our people. You'll enjoy:

- Competitive salary and annual performance-based bonuses
- Grocery & Restaurant Vouchers
- Major Medical Insurance
- Life Insurance

- Career development and continuous training
- A collaborative, inclusive culture within a globally respected organization

Why Join Us?

This is more than just a job—it's a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we'd love to hear from you.