Customer Support Representative Italian and English; Assistance

Position: Customer Support Representative with Italian and English (Relocation Assistance)
Overview
Position based in Sofia, Bulgaria. TELUS Digital Bulgaria will assist with relocation. Are you ready to take the next step in your career and tackle your next challenge? If you answered YES, join the leader in the CX (Customer Experience) industry.
Responsibilities

Listen and respond to customer queries by phone and email.
Provide accurate, valid, and complete information to clients’ requests.
Identify and assess customers’ needs to achieve satisfaction.

Qualifications
Experience in a similar role is not required. Candidates must be fluent in Italian and have a good level of English.
What we offer

Relocation assistance.
Fully paid training.
Stable job and career development opportunities.
Attractive salary.
Additional health insurance.
50+ benefits and services to choose from.
Positive international working environment.
Support and learning.
Employee referral bonuses.

About us
TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and the country’s largest employer in the CX (Customer Experience) industry with over 4,600 team members. The company provides a broad portfolio of services—designing, building, and delivering next‑generation digital services, AI solutions, customer experience, and more. The company’s primary focus is strict adherence to all client procedures and practices.
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