Center Administrator Agoura Hills-Thousand Oaks

Center Administrator – Agoura Hills-Thousand Oaks

Position for the Center Administrator role at American Family Care.

To manage operations for an urgent care clinic, supervise all non‑physician clinic staff, ensure quality of patient care, maintain the clinic building and supplies, and ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location, so duties and benefits can vary between franchises.

• Recruit, hire, and complete onboarding processes for various roles including front office medical receptionist, medical assistant, x‑ray, and other positions.
• Supervise, evaluate, and conduct performance evaluations of non‑provider staff.
• Partner with the Medical Director to ensure medical care is delivered in accordance with physician instructions and that high‑quality care is rendered.
• Ensure staff compliance with company policies and procedures as well as state and federal rules and regulations.
• Lead and organize staff meetings, daily huddles, and in‑service programs.
• Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through feedback tools.
• Ensure compliance with front office procedures and the accuracy of financial transactions.
• Maintain cleanliness of the facility and adequate stock of regular medical and janitorial supplies.
• Monitor key performance indicators and implement programs for continual improvement.

• Bachelor’s degree preferred.
• Minimum of two years experience in a supervisory role in a medical office preferred.
• Demonstrated skills in written, verbal, and consultative communications.
• Ability to deliver high levels of customer service and achieve customer satisfaction.
• Understanding of compliance and regulatory guidelines.

$65,000.00 per year.

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Tuition assistance
• Retirement benefits
• Employee referral incentives
• Great small business work environment
• Flexible scheduling
• Additional perks

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S., providing services seven days a week on a walk‑in basis. Our state‑of‑the‑art centers focus on the episodic treatment of acute illnesses and injuries, workers’ compensation, and occupational medicine. Each location is equipped with an onsite lab and in‑house x‑ray capability.

American Family Care has pioneered the concept of convenient, patient‑centric healthcare and is a leader in urgent care, accessible primary care, and occupational medicine. AFC is committed to providing the best healthcare possible in a kind, caring environment while respecting the rights of all patients.

We are an Equal Opportunity Employer.