Collections Representative

Overview

Join to apply for the Account Manager I role at Westlake Financial
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WESTLAKE WARRIOR | Mid to Late-Stage Collections
Agoura Hills, CA | On-site

This is an in-office position. All candidates should live within commutable distance of our Agoura Hills, CA office.

• Base Pay: $19.50 per hour plus bonus potential of up to $4,458.63 monthly based on individual and team performance.

• Tiered Retention Bonus:
• Receive $500 upon completion of 3 months from the start date.
• An additional $500 upon completion of 6 months from the start date.

• Incentive:
• If the department exceeds its goal, eligible agents in the bonus range will receive a kicker ranging from $100 to $750
  , based on goal achievement. All agent incentive opportunities may vary monthly, are not guaranteed, and are subject to change. The exact starting compensation will be determined at the time of hire and depends on factors including location, skill set, experience, education, credentials, and licensure where applicable.

The role of the 60-day collector is a critical position for Westlake Financial to resolve accounts potentially 31 to 60 days past due to prevent loan losses through progressive collection efforts. Our candidate will balance the following skills to be successful.

• Good negotiation skills—accomplished through mutual communication between agent and customer to successfully obtain payment.
• Negotiate with customers to create payment solutions based on individual circumstances.
• Meet and exceed daily and monthly goals.
• Initiate outbound calls that are effective in scope and lead to successful payment or timely arrangement to satisfy the account delinquency.
• Demonstrates ability to be a team player.
• Collect accounts that are past due.
• Bring delinquency down in assigned queue and overall delinquency.
• Conduct skip-tracing activity to generate potential leads on customers or collateral.
• Handle a high volume of calls in a high-stress environment.
• Work with a repossession agent to secure collateral.
• Meet quality assurance and productivity standards.

• Type at least 35 wpm
• Excellent communication and negotiation skills
• Willing and able to work a flexible schedule including overtime and weekends
• Ability to multi-task in a fast-paced environment
• Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collection Practices Act
• Good computer and typing skills
• Team player
• Good negotiation skills; excellent telephone etiquette
• General knowledge of Microsoft Excel and Outlook

• High School diploma or equivalent required.

• 2+ years’ experience in a collection environment preferred.
• Auto Collections experience preferred.
• Knowledge of collection, repossession, and skip tracing

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Employee Loan Assistance
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas, TX office)
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet

Westlake Financial is the largest privately held auto finance company in the Nation. We are committed to growing and strengthening our organization by hiring the people that make Westlake World (our culture) what it is. Through hiring the best fitting applicant and supporting our people in further developing their skills, we transition our Applicants into Westlake Warriors (our people). With 30% YOY growth and assets of 2.26 billion, we are always looking to acquire talented individuals as we expand our presence in the Auto Finance Industry.

Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America. People. Purpose. Passion. These are the hallmarks of Westlake Financial and…