IT Systems & Network Support Specialist

Description The Company:

Pac Aero Agawam (formerly Litron) is a leader in the Defense and Aerospace sectors, specializing in RF/microwave package integration, laser welding, CNC machining, medical device manufacturing, and more. With approximately 70 employees at our 23,000 sq ft Agawam, MA facility, we serve aerospace, industrial, and medical customers. A Qnnect Company, we are ISO
9001 certified and comply with DFAR and ITAR regulations.

Pac Aero Agawam is seeking a skilled IT Systems & Network Support Specialist to provide hands‑on technical support, infrastructure administration, and day‑to‑day IT assistance within our manufacturing operations. This role is responsible for maintaining reliable operation of PCs, servers, network systems, ERP/MRP platforms, and cybersecurity compliance requirements, including CMMC controls.

This position is hands‑on and operational, serving as a primary point of contact for IT support while also maintaining and improving systems, networks, and overall IT performance. Pac Aero also operates additional manufacturing facilities, and this role supports multiple locations, including Agawam, MA and Norton, MA.

This position is onsite, full‑time, Monday–Friday, and is exempt.

• Provide Tier 1–3 support for desktops, laptops, servers, printers, and other hardware
• Troubleshoot network connectivity issues, including LAN/WAN, Wi‑Fi, VPN, and firewall access
• Diagnose and resolve email, internet, and business application issues
• Install, configure, and maintain operating systems, software, and peripherals
• Manage user accounts, permissions, and access controls
• Maintain accurate documentation of incidents, resolutions, and recurring technical issues

• Maintain and monitor network infrastructure across Agawam and Norton locations
• Ensure uptime, performance, reliability, and security of IT systems
• Perform routine system updates, patches, and backups
• Support server administration and infrastructure maintenance
• Assist with hardware refreshes, upgrades, and technology improvements

• Implement and maintain CMMC and NIST 800-171 cybersecurity controls
• Support cybersecurity policies, system security plans, and compliance initiatives
• Assist with internal and external audits and compliance assessments
• Maintain system security, endpoint protection, and access controls
• Support risk management and continuous compliance activities

• Provide technical support for ERP/MRP systems used in manufacturing operations
• Coordinate with operations, engineering, and finance teams to ensure system reliability
• Assist with system integrations, troubleshooting, and reporting functionality
• Support continuous improvement of business systems

• Partner with corporate IT on system updates, infrastructure projects, and cybersecurity initiatives
• Recommend and implement process improvements and automation opportunities
• Create and maintain technical documentation, procedures, and system records
• Serve as a liaison between manufacturing staff and corporate IT

• Maintain a clean, organized, and secure IT environment
• Ensure IT equipment and sensitive data are stored securely
• Follow all safety, quality, and security procedures
• Perform other related duties as assigned

• Associate’s degree, technical certification, or equivalent experience in Information Technology required
• Minimum 3–5 years of IT support, systems administration, or network support experience
• Strong troubleshooting skills across hardware, software, and networks
• Experience supporting Windows environments, Office 365, and network infrastructure
• Experience with user account management and access controls

• Experience supporting ERP or MRP systems in a manufacturing environment
• Familiarity with CMMC, NIST 800-171, or cybersecurity compliance frameworks
• Experience with servers, Active Directory, and network administration
• Experience supporting multi‑site environments

• Strong troubleshooting and problem‑solving abilities
• Ex…