Teller, Customer Service​/HelpDesk

Teller (FT) – Agawam Branch – Agawam, MA. Hourly pay: $17–$24.40.

Department:
Agawam. Status:
Full-Time. FLSA:
Non-Exempt. Grade: 5.

Reports to:

Branch Manager. Travel: as required. Positions Supervised: N/A.

Provides prompt and professional service to new and existing customers by handling day-to-day transactions which include, but are not limited to, processing deposits and withdrawals and assisting with customer inquiries.

• Adheres to established Westfield Bank customer service standards.
• Provides information regarding bank products to all potential customers, both retail and commercial.
• Independent performance of all teller transactions and related services.
• Maintains security of cash drawer and proves cash drawer at end of day.
• Meets assigned referral goals through referral of bank products and services to meet customers’ banking needs.
• Assists in resolving customer problems as they arise.
• May assist with balancing the ATM.
• Assists customers with Safe Deposit.
• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position.

Assumes additional responsibilities as requested.

• Accountability
• Customer Relations
• Decision Making/Judgment
• High School Diploma or GED required.
• Minimum of 6 months of previous cash handling and customer service experience.