Store Manager, Retail & Store Manager

Description

Monday
- Friday, 8am-5pm workweek.

The PSE Group Store Manager is responsible for the overall leadership, profitability, and daily operations of a PBE (Paint, Body & Equipment) and Industrial Coatings retail store. This is a highly hands‑on role requiring active participation in all store functions.

Industry experience in automotive refinishing, paint, or industrial coatings is preferred. However, candidates who demonstrate strong operational leadership, technical aptitude, and the ability to quickly learn complex product lines, SKUs, and product numbering systems will be strongly considered.

The Store Manager must be able and willing to perform every job within the store including mixing paint, loading trucks, operating POS, making deliveries, and assisting customers while also developing and empowering a small team to grow in skill, confidence, and accountability.

This role reports to the Regional Manager and collaborates closely with Operations and Sales leadership.

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs.

PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, Pro Wood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand's Industrial Coatings, United Sales Company, and Wyrick Company.

• Own full P&L responsibility, including sales growth, margin management, expense control, and inventory performance.
• Maintain daily cash handling procedures and ensure timely bank deposits.
• Review and interpret key reports (P&L, inventory turns, shrinkage, aging, service metrics).
• Optimize delivery routing to improve efficiency and customer service levels.
• Maintain facility organization, cleanliness, and operational readiness.
• Oversee maintenance of store equipment, vehicles, and mixing systems.
• Ensure required documentation, reporting, and compliance records are accurate and timely.
• Maintain active, visible presence on the sales floor and in the warehouse.
• Mix paint using standard and custom formulas.
• Load/unload freight and assist with stocking and inventory rotation.
• Perform deliveries as needed.
• Operate lift equipment safely.
• Step into any operational role when staffing requires.

This is not a desk-management position. The Store Manager leads from the floor.

• Process sales transactions using POS devices and Company guidelines.
• Answer telephone in a professional manner, answer questions knowledgeably and/or take customers order.
• Assist retail and wholesale customers in choosing the products they need.
• Stock merchandise in your store.
• Maintain records of customer's special orders, color mixes, prices, promos, etc.
• Provide support and assistance to Outside Sales Rep as needed.
• Give immediate attention to customer comments and complaints. In the event of a customer complaint; complete the appropriate non-conformance or corrective action form and forward to your immediate supervisor.
• Assist with inside customer service, as needed, including servicing customers and/or processing their orders.
• Conduct self in professional manner to ensure customers' quality and service expectations are met.

• Match invoices with purchase order receiving slips.
• Know inventory system and determine stocking levels of PPG/ICI, all associated product lines.
• Follow-up inventory replenishments from L.D.
• Rotate stock to avoid obsolescence
• Provide customer with information on both established and new products.
• Conduct physical inventory
• Maintain Mixing Room records…