Customer Service Representative

Customer Service Representative – William Hill

Join to apply for the Customer Service Representative role at William Hill.

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.

If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

• Our shops have a variety of opening times between 8am–10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change; they will include evening and weekend work

• Working hours – full and part‑time options
• London Location Allowance – 50p per hour for roles within the M25
• Annual Pay Review & Bonus Scheme – base salary reviewed annually with performance bonus
• Holiday entitlement – 28 days per year (pro rata)
• Paid birthday day off – an extra paid day within your birthday month
• Subsidised travel – discount or free Zone 1‑6 Oyster card for London roles
• Pension plan – company match up to 4%
• Perks and discounts – discounts at high‑street shops, cinemas, holidays
• Training and development – career growth opportunities

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via Hire Vue. After this stage, successful candidates will be invited for an interview.

We’re William Hill, part of evoke. With over 1,300 shops across the UK, we've been a permanent fixture on the UK high street since 1966 – and our Retail team sits right at the heart of our high‑street experience.

We’re a business that embraces change and progress. The power behind big‑name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world‑class betting and gaming experiences.

That’s the future. That’s evoke.

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.