Sr. CRM Account Executive

Senior Solution Sales Executive – Customer Workflows

Service Now is looking for a Senior Solution Sales Executive to lead the market success of its Customer Workflows products. This role focuses on driving value through digital transformation and leveraging AI-enabled processes.

Founded in sunny San Diego, California in 2004 by Fred Luddy, Service Now has become a global market leader, providing AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent, cloud‑based platform connects people, systems, and processes to help organizations work smarter, faster, and better. Join us as we continue to make the world work better for everyone.

The Solution Sales Manager will oversee the market success of Service Now’s Customer Workflows products. These solutions are built on Service Now’s leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

• Support territory strategy and planning to improve vertical agreement, account use‑case targeting, and execution.
• Provide input to Account Executives during the account planning process based on territory strategy and recommendation.
• Ensure recommendations to territory strategy and account planning are aligned with Now Value principles.
• Help customers envision the value of a digital transformation and support the development of strategy by partnering with the rest of the account team, customers, and partners.
• Coordinate with Specialist Solution Consultants on the Capability Roadmap for feedback and agreement based on engagement model.
• Coach AEs, ADRs, and ACEs with foundational specialty solution knowledge to identify specialty solution opportunities and manage the sales cycle.
• Customize time allocation of responsibilities to meet the needs of the territory and account team and celebrate successes.
• Champion diversity and belonging to contribute to an open and inclusive environment.

• 7+ years of experience demonstrating ROI of specialty solutions and leading solution wins.
• Previous experience as an Account Executive or in an alternative sales/customer‑service role.
• Strong understanding of business sales processes.
• Experience leveraging or critically evaluating AI integration into work processes, decision‑making, or problem‑solving.
• Highly preferred location in Dallas; travel required: 30‑50%.

Service Now offers flexible, remote, or office‑required work personas based on the nature of your role and local office proximity. Learn more here.

Service Now is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or need an alternative method to apply, please contact

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities. All employment is contingent upon Service Now obtaining any necessary export license or other approval from relevant export control authorities.