Field Ops Training Manager

Field Operations Training Manager

The Field Operations Training Manager plays a critical role in supporting the company’s mission of putting people first and delivering a world‑class, one‑of‑a‑kind hospitality experience. The field‑based training team partners with operations to train and support hourly and management associates on company processes, operational standards, and service excellence. The Field Operations Training Manager ensures consistent execution, guest satisfaction, and team development while fostering a culture of hospitality, fun, and continuous learning.

The candidate must be a dynamic individual with a hospitality background and a people‑centric personality.

• Identify training and performance support needs across locations.
• Coach management teams to facilitate effective training for their staff, including on‑the‑job development.
• Partner with Regional Vice Presidents, District Managers, and Area Managers to align on training standards, operational goals, leadership development, and manager training.
• Train, retrain, and develop in‑location associates to ensure consistent high performance and adherence to company standards.
• Support implementation and adoption of new technology tools to enhance operational efficiency.
• Develop selected locations to meet company standards for certification as training centers; conduct validation visits and provide ongoing coaching to ensure compliance and excellence.
• Conduct field audits to assess and ensure operational excellence, while supporting teams in meeting revenue targets and driving sales performance.
• Motivate team members through coaching and engagement strategies to foster a productive and goal‑driven work environment.
• Collaborate cross‑functionally with other departments to support training initiatives.
• Develop instructional outlines and utilise appropriate teaching methods such as individual training, group instruction, lectures, demonstrations, workshops, and meetings where needed.
• Provide feedback to employees and managers to support ongoing development.
• Support special projects and ongoing operational needs as assigned.
• Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs.
• Extensive regional travel is required.

• Serve as subject matter expert (SME) for all operational company processes.
• Conduct post‑project evaluations to assess success and identify best practices.

The Field Operations Support Manager should have a strong background in hospitality or training with exceptional communication and presentation skills. They must be capable of delivering high‑quality results under tight deadlines and demonstrate both an outgoing personality and a disciplined work ethic. Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams is required.

High school diploma. Two to three years in hospitality, training, or a managerial role. Proven experience in implementing training programs for frontline and/or management staff. Experience with performance coaching, leadership development, and hospitality service standards is highly valuable.

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location‑based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe.

For more information on Lucky Strike Entertainment, please visit

The approximate pay range for this position is $65,000 – $72,000 annually. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position. Lucky Strike Entertainment offers performance‑based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits.

Incentives and/or benefit packages may vary depending on the position.