Office Systems Associate

Overview

• Self‑motivated individual with the ability to work independently.
• Performs full range of on‑site maintenance, diagnostics, repairs and customer call assistance on assigned products (KM MFP and printers & Non‑KM printers HP, Lexmark, etc.) as well as equipment installation/de‑installations, configuration and troubleshooting of printing and scanning networking issues on Windows/MAC OS, loading print drivers, cloning files, transferring address books and performing firmware upgrades.
• Travels locally on a daily basis to various customer sites while managing territory work volume and maintaining a high level of customer communication and satisfaction.
• Occasionally travels outside of the local area for training.
• Communicates with management regarding customer or field issues.
• Successfully completes training classes and effectively services those products, seeking assistance when necessary to meet customer demands.
• Follows proper call‑handling procedures while meeting the minimum required productivity measure by the internal program (core metrics).
• Shows measurable progress in technical abilities, troubleshooting techniques and overall productivity; uses current technology and company‑issued assets (laptops, cell phone, etc.) to access part books, service manuals, bulletins and other literature.
• Maintains accurate ASL truck inventory for the designated territory.
• Trains customers on basic printing, scanning, and copying functions.
• Accurately and timely completes weekly timesheets and expense reports.
• Provides sales support as required (e.g., advising sales on problem accounts and service leads).

• Possess electrical and mechanical aptitude.
• Be familiar with printing from common business applications.
• Have experience with Microsoft Windows peer‑to‑peer and MAC OS client‑side server environments.
• Have excellent time‑management skills and be capable of prioritizing activities and schedules to achieve effective results.
• Exhibit a professional appearance and demeanor at all times.
• Demonstrate excellent verbal and written communication skills.
• Work well with others as part of a team.
• Understand territory parts budget and inventory control.
• Have basic knowledge of Word and Excel.

• Pass a background, security and drug test.
• Use of a personal car is required; eligible for a vehicle maintenance compensation program.
• Hold reliable transportation and a valid driver's license.
• Can lift up to 50 pounds.

• Outward Associate
• Outward Professional
• Outward Expert – Office Solutions
• KMBS Controller (Emperor)
• Classroom

• Minimum of a high‑school diploma or GED required.
• Technical school training preferred.
• 1‑2 years of experience related to technical/repair of business equipment.
• Certified on N+ or equivalent.
• Additional IT certifications or training are a plus.

Konica Minolta Business Solutions’ (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to give shape to ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT services, intelligent information management, video security solutions, and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation.

Konica Minolta is proud to be ranked on the Forbes 2025 America’s Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the "#1 Brand for Customer Loyalty in the MFP Office Copier Market" by Brand Keys for eighteen consecutive years and…