Application Support Administrator
Job in
Addison, Dallas County, Texas, 75001, USA
Listed on 2026-01-13
Listing for:
Marsh & McLennan Companies
Full Time
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Employer Industry: Insurance and Professional Services
Why consider this job opportunity- Generous time off, including personal and volunteering days
- Tuition reimbursement and professional development opportunities
- Remote work flexibility
- Charitable contribution match programs
- Stock purchase opportunities
- Inclusive and award-winning workplace culture
- Review and respond to incoming Help Desk tickets, providing technical support and troubleshooting for applications
- Manage user access and permissions, ensuring data security and compliance with company policies
- Escalate unresolved issues and provide prompt feedback to internal customers
- Collaborate with cross-functional teams to resolve technical issues efficiently
- Minimize downtime and ensure optimal performance of applications
- Fluency in both French and English
- Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
- Experience in a Help Desk environment, such as Service Now
- Excellent attention to detail with proven organizational and time management skills
- Strong communication and interpersonal skills
- Proficiency with Windows Operating Systems and MS Office products
- Previous experience in an insurance agency
- Familiarity with applications such as Concur, Docu Sign, Smartsheet, Applied CSR
24, Applied TAM, and Erlon
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