Technology

Join to apply for the Technology Support role at Trinity Christian Academy

We are looking for a dedicated Christ follower and team player to join our Technology Department to provide support to 550 teacher and student devices at the Upper School Tech Stop. Work with a team of student tech interns and the technology department focused on supporting hardware and software issues on Microsoft Surface PC tablets, Promethean interactive boards, projectors, and other technology devices.

As a community, TCA is committed to pursuing God's truth in a digital culture. Through e4, TCA will equip our learning community with the technological resources to further engage our students,
enhance curriculum and enable all learners to use technology well and wisely.

• Manage the flow of inventory in the Upper School Tech Stop (where students and teachers bring their mobile devices for repair and training)
• Ability to image devices, handle repairs and wipe obsolete devices
• Maintain safety stock of devices and peripherals so that no user is without a device
• Collaborate with the technology support team to design computer images, infrastructure, and end-user training to support learning
• Coordinate repair process with Microsoft
• Setup and provide loaner devices for teachers and students when needed
• Respond to user inquiries using a tech-request system; provide technical assistance, information and written technical support
• Maintain the Tech Stop database
• Track monthly failure data and analyze trends using Excel
• Determine root cause of common failures and determine corrective action and have propose system wide changes when necessary
• Collaborate with the educational technology specialist to create monthly Tech Tips for students and teachers
• Ability to respond quickly to online technology requests
• Collaborate with teachers and administration to support the e4 mission statement in the classroom
• Help the educational technology specialist oversee the tech intern students

• Experience supporting and troubleshooting Windows devices including basic hardware and software
• Experience managing in a customer service environment
• Knowledge of Microsoft 365, Teams, One Note, Outlook, Word, PowerPoint, and Excel
• Maintain cybersecurity and confidentiality protocols
• Excellent verbal and electronic communication skills
• Must be able to comfortably and effectively communicate and collaborate with co-workers on a team
• Ability to listen, access, advocate and be open to differing opinions and learning styles
• Strong attention to detail and ability to follow specific processes with high quality output
• Proficient time-management skills: must be able to efficiently manage and schedule multiple tasks and high priorities with minimal supervision and prioritize needs
• Ability and willingness to learn new technologies and procedures quickly and be able to share appropriate usages and techniques with others
• Exemplary customer service skills and approachable disposition

• Normal physical demands of working with technical equipment
• Must be able to give, receive and analyze information, prepare written materials and input information into a computer
• Must be able to effectively communicated with colleagues, students and parents, answering questions in a professional and friendly manner