Service Dispatcher

Service Dispatcher

Department: Operations

Reports to: Service Manager

Type: Salary (Non‑Exempt)

Revised: October 18, 2024

Location: 4355 Excel Parkway, Suite 600, Addison, TX 75001

Texadia Systems/Texadia Home Technologies, a leading provider of custom commercial technology, Audio Video, and custom home automation solutions in Addison, TX, is seeking an organized and detail‑oriented Service Dispatcher. The role is critical to ensuring efficient scheduling and dispatching of service technicians to client locations while maintaining excellent communication with customers and technicians. This position supports and backs up the Service Manager and Service Administrator and includes cross‑training in other disciplines.

• Manage and coordinate service calls and installations for residential and commercial service clients.
• Respond to incoming service requests via phone, email, and voicemail, gathering necessary information from clients and assessing the urgency of the request.
• Work with 3rd party Tier 1 Support and manage their ticketing systems on the Texadia side.
• Dispatch service technicians based on skill set, location, and priority of the service call.
• Monitor technician schedules to ensure on‑time arrivals and timely job completions.
• Maintain accurate and detailed records of service requests, including technician time logs, job updates, and completion status.
• Communicate with clients to confirm appointment times, provide updates, and address any inquiries or concerns.
• Provide initial troubleshooting support over the phone, email, or voicemail when appropriate.
• Assist in tracking service inventory and ordering parts or equipment as needed for specific jobs.
• Ensure all service operations adhere to company policies and procedures.

• Proven experience as a dispatcher, project manager, or in a similar role, preferably in the Audio Video or home automation industry.
• Ability to think and work independently.
• Excellent written and oral communication skills.
• Strong interpersonal and customer service skills.
• Experience in reading/understanding architecture, electrical, structural & AV systems drawings.
• A teachable disposition and willingness to pursue continuing education.
• Flexibility to work outside the job description when the need arises.
• Extensive experience working in a team‑oriented, collaborative environment.
• Analytical and problem‑solving/troubleshooting skills.
• Deductive reasoning skills.
• PC and network knowledge.
• Self‑starter with keen attention to detail.
• Ability to effectively prioritize and execute tasks in a high‑pressure environment.
• Strong data entry and administrative/computer skills.
• Microsoft Office experience — Excel, Word, Power Point, Outlook.
• Familiarity with scheduling software and CRM systems.
• Technical knowledge of Audio Video systems or home automation products is a plus.
• High school diploma or equivalent; additional certification in customer service or dispatching is preferred.
• Ability to work days, evenings, or weekend shifts.
• Clean driving record and successful background check.

• Sitting, standing, stooping, and bending for long or extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other office equipment.
• Ability to lift and transport moderately heavy equipment (up to 50 pounds).
• Ability to climb ladders, scaffolding, or transportable lifts.
• Ability to drive/operate a vehicle.
• Occasional outside activities daily/weekly/monthly in seasonal temperature fluctuations.
• All requirements may be modified to reasonably accommodate individuals with disabilities.
• Job may involve tasks not listed here; performance will be evaluated in part upon execution of listed duties.
• Management reserves the right to revise this description at any time; termination may occur at any time by either party.

• Competitive salary based on experience.
• Comprehensive health, dental, vision, life and identity theft insurance.
• 401(k).
• Paid time off (PTO) and holidays.
• Opportunities for professional growth and advancement.

Texadia Systems is an equal opportunity employer.

To apply , please send your resume and cover letter to .

Contact: (214) 956‑5820