Operations Supervisor

As our Operations Supervisor, you will oversee the Bistro, Housekeeping and Front Desk Departments while playing a key role in delivering exceptional guest experiences and maintaining product quality standards. This position is more than a supervisory role, it is a strategic step in our Pathway Program
, designed to prepare you for future management opportunities within the company.

• Gain hands‑on operational experience across multiple departments.
• Develop leadership and decision‑making skills through structured coaching and mentorship.
• Drive team performance and guest satisfaction while learning the fundamentals of property management.

• Ensure that departments achieve or exceed guests’ service expectations.
• Prepare team member schedules in accordance with budgets and business forecasts.
• Ensure hotel staff is trained in financial control procedures for cash, vouchers, inventories, and receivables, and that the procedures are regularly followed.
• Recommend local attractions and restaurants for guests to visit.
• Inform guests of all hotel services and amenities.
• Assist with check‑in/check‑out procedures, telephone procedures, hotel amenities, and computer systems.
• Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions.
• Work with other departments to ensure operations run smoothly in tandem.
• Monitor daily bookings to coordinate with the front desk team and guests when the hotel is oversold on specific room types.

• Ability to operate hotel POS and PMS systems.
• Ability to multitask, prioritize and manage time.
• Highly motivated team player with strong initiative and a desire for achievement.
• Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to work well in stressful situations.
• Readily available and approachable for all guests while providing excellent guest service.
• Candidates must be an active participant in the Pathways program.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Island Hospitality is committed to employee development and provides a formalized training and development program that offers a clear path for any employee with a desire and aptitude to thrive in the hospitality business. Team members who join Island Hospitality from other organizations can build on their prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

How We Thank You For All You Bring To The Team

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available
• Dependent care FSA
• Identity Theft Protection Insurance
• Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan – IHM matches 100% up to 3% of your salary and an additional 50% on the next 2% of your salary. The 401(k) is fully vested upon the first contribution.

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team member recognition and bonus
• Discounted tickets to theme parks, musical shows, movies, and more through Tickets at Work
• Career growth through our in‑house training program with a path personalized to your desired goals
• Referral bonus program to any of our locations

Island Hospitality uses E‑Verify to confirm work authorization in all municipalities where it is required by law.