Night Auditor

Job Summary

Night Auditor is responsible for balancing revenue and expense transactions, handling front desk duties during the overnight shift, ensuring a smooth operation of the hotel at night, and providing exceptional customer service to guests.

• Perform nightly audit of hotel transactions, ensuring accurate financial balance.
• Check guests in and out, assign rooms, and handle requests efficiently.
• Handle all guest inquiries, providing information about the hotel, its services, and local area.
• Prepare and distribute daily reports to the management team.
• Monitor hotel security during the night and respond to emergencies or disturbances.
• Process all financial transactions—including cash, credit cards, and guest account posting.
• Communicate with the next shift and management team, noting issues or important information.
• Maintain cleanliness and organization of the front desk area.
• Provide wake‑up calls and other guest services as needed.
• Perform basic troubleshooting of hotel equipment and systems, escalating issues to the appropriate department.
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Qualifications
• High school diploma or equivalent required.
• Previous experience in a customer service role preferred.
• Experience in accounting or bookkeeping is a plus.
Skills and Abilities
• Strong attention to detail and ability to work with numbers.
• Excellent customer service and communication skills.
• Ability to work independently and make decisions with minimal supervision.
• Proficient in the use of computers and hotel management software.
• Ability to handle multiple tasks and work under pressure.
Reasonable Accommodations

The hotel is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. If you require an accommodation, please discuss your needs with the Human Resources department.

Physical Requirements
• Stand, walk, and remain in a stationary position for extended periods.
• Lift, carry, push, or pull up to 20 pounds occasionally.
• Visual and auditory ability to operate office equipment, including computers and phones, and respond to emergencies.
• Perform repetitive motions such as typing and writing.
Work Environment

Work is performed in a hotel environment, primarily at the front desk. The position involves overnight shifts, including weekends and holidays.