Collections Team Lead

Trinity Industries is seeking an experienced Accounts Receivable Lead. This position is responsible for the collection and resolution of B2B outstanding accounts receivable invoices from the existing client base with varying levels of delinquency. The Accounts Receivable Lead is expected to perform all responsibilities with a commitment to providing superior service to Trinity Rail’s customers by maintaining daily communication with external customers, internal departments, and internal sales staff as well as implement change management initiatives.

This position requires strong organizational skills with the ability to prioritize, plan and execute workload as well as additional duties assigned.

What you’ll do:

• Performs outgoing collection requests (phone calls, emails, letters, etc.) and meet departmental SLA’s for acceptable follow up time frames for assigned customer portfolio
• Creates value to the business by meeting outstanding aging balances reduction targets month over month
• Collaborate across various upstream, downstream, and lateral business units in order to achieve resolution
• Leads daily resolution process for unapplied cash and unclear remittances
• Represents A/R function in cross-functional team to resolve complex pass-through maintenance disputes
• Develops and Maintains AR Adhoc reports and metrics utilized for monthly executive reviews and analysis
• Trains and develops new hires as well as serves as the SME for Collections area
• Establishes time frames and holds customers accountable to timely follow-up on payment arrangements and next steps
• Performs account reconciliations and analysis as needed which includes but not limited to payment research
• Collect/monitor customer payments in accordance with payment due dates and recommend allocation of funds daily
• Resolves client-billing disputes, troubleshooting and rescues accounts receivable delinquency through needed credits/adjustments application
• Identify root cause attributing to account delinquency and discuss/escalate to management and/or internal sales staff
• Review and research assigned accounts for application of unapplied cash and deposits in order to minimize aggregation of on account balances
• Enforces adherence to corporate collection policies and procedures
• Delivers monthly reviews of customer portfolio delinquency trends to provide line of sight to upper leadership
• Other duties as required or needed

Experience and Skills

• Bachelor's degree in Accounting, Finance, or Business Management, or equivalent experience required
• Minimum 5 years B2B collections and/or accounts receivable experience in a corporate setting
• Collections Soft Skills required, must be able to proactively engage customers to identify root cause for non
• payment and develop clear next steps to a timely resolution
• Excellent communication & presentation skills with the ability to engage at all levels – from front line to executive
• Outstanding interpersonal skills with the ability to build relationships within a complex matrixed organization
• Ability to influence others through shared outcomes and common goals
• Proficiency in Microsoft Office including Excel and Word
• Must have attention to detail with an eye for accuracy
• Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency
• Ability to apply fundamental accounting knowledge to daily transactions
• Proven ability to be a self starter with little direction
• Experience with Oracle, SAP, People Soft, or any other ERP system is preferred
• Strong analytical, organizational, time management and multi-tasking skills
• Able to comfortably analyze large quantities of data through usage of pivot tables, formulas, etc.