Collections Associate

Join to apply for the Collections Associate role at International Workplace Group plc

Join to apply for the Collections Associate role at International Workplace Group plc

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• Make calls and send emails to customers to get them to pay their outstanding debt.
• Collect payments from customers.
• Resolve disputes.
• Negotiate payment plans and settlement agreements.
• Explain IWG payment policies to customers.
• Investigate cases for small claims against non-paying customers.
• Engage and support external debt collection agencies.
• Take responsibility to bring all cases in the portfolio to a conclusion.
• Track case status and ensure all systems are updated.
• Perform other duties and projects as assigned.

• Excellent communication skills.
• Determination and resilience.
• Previous experience in a credit control or phone-based customer service job.
• Good negotiation skills, able to think quickly and handle objections.
• Resilient and able to stay calm when under pressure.
• Excellent attention to detail, completes all tasks.
• Ability to work proactively and use your own initiative.

• Remote work available; hours required to work: MON–FRI 8:00am–5:00pm
• We offer a competitive salary and commission based on success.
• Spanish bilingual candidates are also being considered.
• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Accounting/Auditing and Finance

Hybrid working is greener, more flexible and highly productive. We help re-define the way people work. We are committed to reducing our environmental impact and aiming to be a carbon neutral operation within 5 years. We invest in local communities and attract talent to the area.

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