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Customer Care Team Lead: Coach & Resolve Escalations

Job in Addison, Dallas County, Texas, 75001, USA
Listing for: Stellantis Financial Services US
Full Time position
Listed on 2026-01-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM, Bilingual, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading finance company in Addison, TX, is seeking a Customer Care Team Lead to assist a team of Customer Service Representatives. The role involves managing escalated customer calls, coaching new team members, and collaborating across departments to enhance the customer experience. Ideal candidates will have 3-5 years of customer service experience, exceptional communication skills, and a high school diploma.

The position may require overtime and occasional travel within a commutable distance to Dallas, TX.
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