Document Review Specialist; Intake

Medix Infusion is currently seeking a highly skilled and dedicated Document Review Specialist to join our team. The role is an administrative position that will be responding to a high volume of intake requests. Top candidates will have exceptional interpersonal skills and be organizational savvy with a strong aptitude for customer service. This is an excellent opportunity to join a growing company with competitive compensation and benefits.

• 2–3 years’ experience within a Triage environment supporting intake and scheduling team members preferred.
• Ability to create and maintain accurate, timely, and compliant case records.
• Experience solving customer service issues and prioritizing tasks appropriately.
• Passion for delivering a positive customer | patient experience.
• PC proficiency to include Word, Excel, and Power Point
• Maintain triage responsibilities including prioritizing and queuing fax requests.
• Responding to electronic referrals by creating new patient records/intake forms and channeling these appropriately.
• Review hard copy paperwork received for new and existing patients and streamline these to relevant team members.
• Assist in answering and routing phone calls.
• Scan/Upload and organize documents.
• Maintain confidentiality.

• Excellent Culture as ranked by our own employees (NPS Score)
• We Put the Patient First – Treating Others the Way We Want Ourselves or Our Family Treated
• We Do the Right Thing…
• Team Matters – We Always Assume Positive Intent
• Health Insurance (Company pays approx. 70% of medical coverage chosen)
• Dental/Vision Insurance (voluntary)
• Paid Time Off – tiered plan based on tenure starting at 120 hours annually
• Paid holidays – 7 days per year
• $50,000 life insurance/$50,000 AD&D Employer Paid (additional Voluntary Life/AD&D products available)
• Disability income protection plan (optional)