Mental Health Intake Associate - LOMG Addison - Day Shift

Hourly Pay Range

$20.69 - $30.00 – The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

• Position:
  Mental Health Intake Associate
• Location:
  
  LOMG
• Full Time:
  Full Time
• Hours:
  
  Monday-Friday (7:30-5:00pm) 1-2 evenings until 8 pm

Provides initial response to callers within Linden Oaks Medical Group. Conducts initial assessment of callers and schedules behavioral health medication management, counseling, and group therapy appointments. Responds to and triages crisis calls. Registers, reviews and corrects patient registration information in the computer system. Verifies insurance coverage and eligibility on all accounts as well as Blue Cross HMOI members. Gathers necessary proof of insurance coverage, works closely with other departments regarding the certification process and exchanges and/or relays patient insurance information.

Meets with all uninsured patients to discuss options and obtain payment when necessary.

• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of patients served. This includes knowledge of the physical and psychological needs of patients served and the ability to respond appropriately to those needs.

• Answers telephone calls, determines nature of calls, assists callers in determining which services are appropriate, documents calls in Epic and routes to appropriate personnel.
• Responds to and triages crisis calls. Coordinates with clinical team to respond immediately to urgent situations.
• Schedules patient appointments or refers patients to navigation referral department via Epic.
• Enters data necessary for scheduling patient using departmental software program(s).
• Assists in the preparation of communication to providers and/or clients regarding issues, such as, approvals, denials and confirmations.
• Checks software program for daily visit cancellations.
• Schedules follow-up appointments.

• Contacts the insurance company on each patient to verify insurance eligibility and coverage and obtains detailed benefits for all levels of care for psychiatric and/or substance abuse.
• Conducts financial counseling by meetings with patients regarding their benefits. Counsels patients on their benefits, usage and estimated patient portions.
• Meets with the patient to explain their options and collects payment as necessary when an account is no longer being authorized by the insurance company.
• Responds to telephone inquiries received from patients and insurance companies.
• Handles price quotes for all visits either by meeting with the patient or by phone.
• Answers patient questions relative to claims adjudication.
• Researches and resolves accounts as requested by management.
• Assists with pre-certs for insurance companies.
• Receives and records patient payments made at time of service including collection of copayments, balances on accounts, and bad debt balances. Updates patient account information in Epic.
• Balances cash drawer, researches and modifies discrepancies and/or errors, and prepares day end close.
• Sends daily deposits to bank.
• Reconciles bank receipts to Epic batches.

• Greets patients and patients' families arriving for scheduled appointments.
• Registers patients in system.
• Scans paperwork into Epic.
• Reviews various forms (i.e. Release of Information, Agreement and Authorization, etc) with patients.
• Ensures mandatory forms are signed and reviewed with patients.
• Checks patients in/out utilizing Epic.
• Performs order entry as needed.

• Prepares all patient charts prior to each visit ensuring eligibility and paperwork are updated.
• Works Epic in-basket messages and registration work queues.
• Prepares and mails "no show" letters to patients.
• Prepares bad debt letters.
• Runs provider waitlists.
• Processes medical record requests.
• Assists providers with all requests (calls patients with instructions, types letters, etc.)
• Cover shifts at other sites as needed.
• Completes daily open/closing office checklist.
• Documents all incoming faxes in Epic.

Required Education, Skills and/or

Experience:

• A significant level of communication skills
• Some analytical ability

Preferred Education, Skills and/or

Experience:

• A minimum of one year of previous Business Office/Clinic experience
• Previous insurance and managed care experience

• Premium pay such as shift, on call, holiday and more based on an employee's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

EOE:
Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets,…