OKC Depot Customer Support Engineer; Onsite

Location

US-OK-TINKER-AFB-CUST ~ 3001 Staff Dr ~ TINKER AFB (External Site)

United States of America

Onsite

U.S. citizenship required. No clearance currently required, but a Secret clearance may be required in the future.

This position is in Military Engines Customer Support Engineering within Pratt & Whitney’s military engine sustainment organization and located in Oklahoma City, Oklahoma. The role interfaces with the depot production operations organization for the maintenance, overhaul, repair, and remanufacture of F117/F119/F135 engines and coordinates with hardware Customer Support Engineers, Component Integrated Product Teams, Logistics Program Management, Program Office, Quality, Support Equipment, and Fleet Management organizations.

The initial focus will be on the F119 engine.

• Manufacturing blueprint
• Item Repair strategy
• Technical data review & interpretation
• Support processes authoring technical dispositions and SAP EQN System dispositions
• Participate in lean manufacturing initiatives that support continuous process improvement
• Coordination with engine fleet management programs
• Technical support of Hardware field issues
• Product team technical presentations and cross organization communication
• Development and creation of standard work for various processes/procedures
• Develop databases and process matrices

• Bachelor’s degree with 2+ years of total professional work experience related to jet engine hardware performance and life cycle durability; or an advanced degree in a related field.
• Associate’s Degree with 4+ years of relevant aviation/jet engine experience or 6+ years total aviation/jet engine experience may also be considered.
• 1+ year authoring technical documents.
• 1+ year in a role responsible for resolving technical issues.
• Must be a U.S. Citizen. This position may require access to systems/tools that are restricted to individuals who possess U.S. citizenship.

• Familiar with prints, Team Center, Webtop, and/or similar systems and SAP.
• Strong interpersonal, teamwork, communication, organizational, and time‑management skills and the ability to work well with multi‑disciplinary groups.
• Working knowledge of gas turbine engine operating theory, value stream mapping, standard operating procedures, root‑cause analysis, and mistake‑proofing.
• Previous experience with military jet engine logistics, repairs, maintenance, or A&P Mechanic certification.
• Ability to obtain a Secret clearance.

Hired applicants may be eligible for benefits, including but not limited to medical, dental, vision, life insurance, short‑term and long‑term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits depend on the business unit and collective‑bargaining agreements.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.