Inside Sales Account Manager

Brief Description

At Sheffield Metals, the Inside Account Manager is more than just an inside sales role. This position plays a key part in our branch success by working in close partnership with the outside sales team, technical department, and management to drive growth and profitability. As an Inside Account Manager, you will act as a trusted resource for both customers and internal stakeholders—responding to inbound inquiries, providing exceptional customer service, and actively supporting business development efforts.

You will help execute the Company’s strategic vision of becoming the Brand of Choice by increasing customer retention and attraction through responsiveness, accuracy, and value‑added support. You will earn commission.

• Analyze market data and generate reports to support gross margin and pricing strategies
• Collaborate with manufacturing teams to ensure seamless production flow and operational excellence
• Manage inbound and outbound workflows related to production, freight, and quality control
• Support coordination between internal processors and external partners to ensure job completion and customer satisfaction

• Respond to customers and outside sales requests in real time for price quotations, order entry and placement and communicate order status to customer and outside sales
• Develop and maintain relationships with customers to ensure proper support and provide a positive customer experience to instill confidence and comfort in every transaction
• Prepare quotes, order entry, resolve queries and manage production on orders utilizing the ERP system
• Serve as a liaison with outside sales, purchasing and the toll processor to expedite orders and meet delivery dates
• Plan, organize and coordinate with management to pre‑qualify bids over $3,000 for project or contract management
• Utilize the company’s CRM system to maintain complete call records and valid customer/account information which supports increased product sales goals
• Coordinate delivery times with production and operations lead in order to achieve customer satisfaction when normal lead times are not adequate
• Work with vendors to obtain information regarding pricing and specifications to complete and execute on project deliverables
• Demonstrate expertise in collaborating with multiple functions, including sales partners, internal business partners, and act with a sense of urgency on customer feedback
• Participate in various projects with the technical department related to account specific or special product and project opportunities
• Assist in management of both freight and warranty claims
• All other duties as assigned

A high school diploma or GED is required; an undergraduate degree from an accredited college or university with a focus in Business Administration, Finance, Accounting, Economics, Marketing, or related discipline; in the absence of a degree, directly‑related job experience serving in strategic account management and industrial sales role, where a number of years and proven knowledge may offset the degree requirement.

• At least one year of prior professional‑level account management and industrial sales with proven experience meeting and exceeding sales goals is preferred
• A proven track record of building and maintaining effective customer relationships within different organizations to meet or exceed established goals for product sales
• Demonstrated strong organizational abilities and prior experience utilizing a customer relationship management system for business information tracking
• Demonstrated ability to work with internal and external customers providing exceptional customer service
• Requires solid written and verbal communication skills
• Demonstrated mechanical aptitude
• Strong analytical, conceptual and planning skills are required
• Excellent math skills and overall PC literacy (Microsoft Office) are required
• Must be detail‑oriented, self‑motivated and disciplined with the ability to multi‑task
• Works with a continuous improvement mindset
• Must successfully complete drug screen, physical and E‑Verify

• Team‑Oriented Environment:
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