Store Support, Customer Service Rep

Overview

Store Support – The Home Depot

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Support non-sales functions including order fulfillment, customer assistance in-store or on the lot, and administrative services as needed.
• Interact with customers or vendors as required, direct customers to store departments or merchandise, and answer questions on product order status.
• Assist with cash management or program compliance and contribute to a high level of customer satisfaction.
• Collaborate with other associates, vendors, and carriers; work with little to some supervision; be detail-oriented and manage time effectively.

• Demonstrates integrity; responds to operational concerns; maintains focus on store objectives.
• Strong teamwork and communication skills.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Consumer Services