Senior Quality Manager - EAST

Company

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management.

An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes just-in-time or just-in-sequence.

Sales is a distributor and processor of aluminum, stainless steel, copper, brass, bronze and more quality materials serving markets across North America, including Canada and Mexico. By providing customers with what they want, when they need it, Copper and Brass Sales is able to help them succeed in today's challenging global business environment. The company's focus on the Aerospace, Automotive, Electrical, Medical and Oil & Gas Industries allows them to offer these market segments expertise specific to their needs.

The daily commitment of its employees to provide premium service focused on the customer first has earned Copper and Brass Sales the position of a respected leader in the nonferrous metals industry for over 80 years.

This Senior Quality Manager is responsible for leading and driving overall regional quality performance across multiple distribution and value-added fabrication sites. This Senior Quality Manager role is:

• A senior operational executive accountable for quality, risk, and customer trust.
• Strategically responsible for quality outcomes across sites.
• Authority-driven, results-focused, and risk-aware.
• Empowered to make stop-ship, deviation, and escalation decisions.
• Accountable for exceeding quality expectations and delivering sustained performance improvement.

This role serves as the senior operational and strategic quality leader with full accountability for product conformity, supplier performance, regulatory compliance, customer satisfaction, and quality risk governance.

While daily execution is performed by site-level quality teams, the Senior Quality Manager owns consistency, escalation management, systemic improvement, and measurable outcomes across assigned locations. This role ensures that quality enables business growth and operational excellence - not just compliance.

The Senior Quality Manager represents the organization at the executive level in matters of quality performance, risk exposure, and customer trust.

• Define and execute regional quality strategy aligned with business objectives and growth initiatives.
• Drive accountability for quality outcomes across multiple sites.
• Establish a culture of ownership, prevention, and continuous improvement.
• Influence operational and capital decisions impacting product conformity and risk.
• Ensure quality performance consistently exceeds expectations.

• Own, evolve, and strategically improve a scalable QMS across assigned sites.
• Ensure compliance with ISO 9001, AS9100, customer flow-down requirements, FAIs, traceability, CMMC2 (as applicable), and outsourced processing controls.
• Drive continuous improvement of the QMS beyond audit compliance.
• Ensure consistent execution of QMS standards across all locations.

• Maintain accountability for ISO 9001 / AS9100 certification and surveillance audits.
• Ensure readiness for additional site‑specific certifications (e.g., AS13485, as applicable).
• Oversee regulatory compliance across all assigned sites.

• Lead registrar, customer, and regulatory audits end-to-end.
• Ensure…