Operations Manager - Food Manufacturing - Coffee Roasting

George Howell Coffee Company - Acton, Massachusetts Operations Manager - Food Manufacturing - Coffee Roasting

Full Time

We are an artisan, small-batch coffee roaster located just outside of Boston, MA. We sell our roasted-to-order coffee both online to consumers worldwide and to cafes supaya, restaurants, and major grocery retailers in the US and Canada. We are a small family-owned company looking to grow our business across all channels—wholesale, retail cafés, and online.

We are seeking an Operations Manager to manage Production for our manufacturing coffee roasting and retail café businesses. You will work closely with the company’s CEO and President and manage a team of 15 production professionals. This is a very hands‑on position, and the right candidate will need to be a leader as well as a daily production contributor.

• Ability to create, implement, follow and enforce processes, policies, and procedures
• Oversee the day‑to‑day operations of the fulfillment department to ensure all orders received by 6am are packed and shipped by end of the same day
• Responsible for communication to the fulfillment team
  • esm urgency of the communication may require immediate conversation with the team. Such as but not limited to; changes to the Bag Demand, Coffees being held by QA/QC, product shortages that impact client orders and safety issues
• Team and team member development
  • Regular training and risk refresher sessions on policies and procedures. (Documented)
  • Perform annual employee reviews
  • Encourage collaboration, facilitate communication and set clear expectations
• Process internal (GHC Cafes) and comings external (Wholesale and DTC) customer orders
• Inventory Management
  • Responsible for monitoring, ordering and stocking of all products used to ensure customer order fulfillment.
• Maintenance
  • Establish and maintain a preventative maintenance program for all fulfillment equipment.
  • Communicate equipment failure or problems, schedule repairs and maintenance when needed. Sense of urgency required to mitigate equipment downtime.
• Ensure the maintenance of Safety Logs and adherence to all Safety programs in compliance with company established plans
• Maintain a clean and organized fulfillment warehouse. Includes receiving dock and employee break area
• Ensure conformance to quality standards, and implement control quality and finished material availability through coordination with Roastering Department
• Take part  cost control and budget planning activities.
  • Analyze and report production data
  • Forecasting
• Collaborate on staffing needs and workforce planning with Director of Operations and Human Resources
• Stay up to date on industry trends.
  • Lead in the implementation of new technology, production methods, and equipment.
• Ability to lift 50-75lbs on a regular basis
• Sense of urgency/ability to switch gears easily when needed
• Main point of contact when Director of Operations leaves the roastery

• High School Diploma;
  College degree appreciated
• Five plus years leadership and supervisory experience is required
• Basic understanding of coffee and coffee related equipment preferred
• Manufacturing process expertise
• Workplace safety programs implementation and support
• Microsoft Office Programs
• Comprehension, Organization, Reasoning, Communication
• Proactive identification of problems and ability to pivot when needed to address issues
• Leading a diverse team of 15 employees
• Self Motivated

• Work is to be done on‑site, no hybrid option
• This role is full‑time, Monday to Friday - 7:00 AM to 4:00 PM
• This position reports to our Director of Operations

• 401(k)
• Employee discount
• Health insurance
• Dental insurance
• Short Term Disability
• Long Term Disability
• Paid time off - vacation, sick, personal days, and holiday pay.

We are an equal‑opportunity employer. Therefore, qualified applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical or mental disability, genetic information, marital status, sexual orientation,uctions,gender identity, gender expression, military and veteran status, or another protected category.

Local Candidates Only - relocation is currently not being provided.