Launch Operations Leader

Base pay range

$95,000 - $109,500 per year

Everything’s on the menu  Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award‑winning restaurant partners span every cuisine you can think of, from Greek to Thai, and include chefs like Bobby Flay, José Andrés, Marcus Samuelsson, and more. Diners can mix and match dishes from multiple restaurants, order from neighborhood gems, or pick a delivery location.

All food is made to order at our brick‑and‑mortar locations across the East Coast, with fast and free delivery. New locations open every week as we expand, making Wonder the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers backed by top‑tier venture capitalists and help make great food more accessible.

As a Launch Operations Leader, you’ll orchestrate end‑to‑end training and operational readiness for new store openings. You will oversee Launch Operations Training Specialists, guiding their execution of training programs while ensuring new teams are fully prepared to operate to Wonder’s standards. In this salaried role you will manage pre‑opening training, launch execution, and post‑opening coaching and performance analysis until transition to normalized operations.

Your leadership will combine hands‑on field work with strategic thinking to anticipate challenges, develop solutions, and strengthen launch operations ensive travel within your region and occasional cross‑region support are required.

• Lead intensive, hands‑on training programs for new hourly and salaried team members in the weeks leading up to store openings.
• Oversee Launch Operations Training Specialists as they execute training across recipe execution, kitchen operations, customer service, and food safety standards.
• Oversee interviewing, selection, and staffing processes to ensure adequate coverage and alignment with business needs.
• Develop managers and crew in problem‑solving, efficiency, and Wonder’s operational excellence model.
• Conduct mock service scenarios and readiness assessments to ensure full preparedness for launch.

• Oversee store openings, ensuring smooth execution and adherence to Wonder’s brand standards.
• Provide real‑time coaching and performance feedback to team members, managers, and Launch Specialists during critical launch weeks.
• Identify and troubleshoot operational challenges quickly to maintain execution quality and service consistency.
• Support business operations directly as required, including staffing and managing shifts to maintain execution.
• Support the successful deployment of new initiatives during launches, ensuring teams are trained, engaged, and able to adapt to pilot updates that may later roll out company‑wide.
• Act as the primary point of accountability for launch‑site performance management until turnover to normalized operations.

• Track and analyze key performance metrics (speed of service, food quality, execution accuracy, guest satisfaction).
• Identify opportunities for continuous improvement in training delivery, launch system usage, and post‑launch support.
• Conduct operational audits and readiness reviews to ensure sustained success beyond launch.
• Develop Launch Operations Training Specialists through coaching, feedback, and formal performance reviews.
• Develop and execute improvement plans based on data‑driven insights.
• Partner with the Regional Launch Manager to refine launch playbooks, strengthen training content, and improve scalability.
• Provide structured feedback to cross‑functional partners (Operations, HR, L&D, Safety) to enhance systems, standards, and training programs.

• 3+ years of experience leading restaurant openings, training, or multi‑unit operations in a high‑volume, fast‑paced environment.
• Strong leadership skills with demonstrated ability to manage and develop teams, ideally with direct oversight of trainers or frontline leaders.
• Expertise in training and developing teams across varying learning models and adapting training delivery to different learning…