Product Manager – Digital CX

Apex Systems is a world-class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions.

Apex has an opportunity for a Product Manager – Digital CX
. The role is remote, spans 12 months, and the rate is negotiable based on experience.

• Market Leadership: Serve as the dedicated product lead for your assigned market, acting as the subject matter expert for regional requirements and business goals.
• Omnichannel Localization: Act as the regional champion for omnichannel initiatives, ensuring that global features and customer experience standards are effectively adapted and launched within your specific market.
• Roadmap Strategy: Partner with leadership to define, maintain, and execute a transparent product roadmap that aligns with broader business objectives and regional needs.
• Stakeholder Engagement: Build strong relationships with business partners, facilitating regular syncs to ensure alignment on priorities and clear visibility into project status.
• Cross-Team
  
  Collaboration:
  
  Partner closely with core platform teams to ensure regional requirements are represented in the global customer journey.

• Backlog Excellence: Fully own and prioritize the team backlog, ensuring the engineering team has a clear, well-groomed pipeline of work ready for execution.
• Requirement Definition: Translate high-level business needs into detailed user stories, technical requirements, and clear acceptance criteria.
• Sprint Management: Lead all Agile ceremonies – including sprint planning, daily stand-ups, and retrospectives – to drive consistent and predictable delivery cycles.
• Market‑Specific Quality: Partner with engineering and QA to validate that all deliverables meet the “Definition of Done” and provide a high‑quality, localized customer experience.

• Experience: 3‑5 years of product management or ownership in a software development environment.
• Hybrid Skillset: Proven ability to pivot between high‑level strategic planning and deep‑dive technical execution.
• Agile Proficiency: Deep understanding of Scrum/Agile methodologies and extensive experience using tools like Jira or Azure Dev Ops.
• Omnichannel Familiarity: Experience working on products that span multiple customer touchpoints (web, mobile, digital).
• Stakeholder Management: Exceptional communication skills with a track record of successfully managing expectations across different business units.
• Market Familiarity: (Preferred) Experience working within North American or international digital markets, including an understanding of regional localization needs.

This position is designed for a self‑starter who thrives on ownership. By leading a single, dedicated team, you will have the autonomy to shape the product journey from initial concept through to deployment and optimization within your market.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans. Optional financial protection is available through an ESPP and a 401(k) program with a company match after 12 months of tenure. Other benefits include an HSA, an Employee Assistance Program with up to eight free counseling sessions, a corporate discount savings program, and a comprehensive professional development program with on-demand training, certification prep, and discounts for associations such as CompTIA and IIBA.