Admin & IT Apprenticeship

Overview

The following description outlines a role that blends administration, technology, and hands-on problem-solving. No prior technical experience is required, just a willingness to learn and an enthusiasm for IT-related tasks.

• Provide general administrative support, including filing, document control, data entry, and scheduling.
• Assist with customer communication via phone, email, and ticketing systems.
• Prepare reports, maintain databases, and update internal records.
• Support purchasing, invoicing, and basic financial administration tasks.
• Help coordinate service calls, installations, and logistical arrangements.
• Program, configure, and troubleshoot DVR (Digital Video Recorder) systems used in fleet and security applications. Assist with the installation and setup of telematics devices, including hardware initialisation and software configuration.
• Support the IT team in diagnosing system issues, performing resets, updating firmware, and managing device connectivity.
• Maintain accurate records of device deployments, serial numbers, configurations, and service history.
• Use diagnostic tools and software platforms to verify device performance and resolve technical tickets.
• Input and manage data within telematics platforms, CRM systems, and internal management tools.
• Ensure data accuracy across customer accounts, device inventories, and service documentation.
• Generate performance reports and assist in data analysis projects that support operational improvements.

• Skills required:
  
  Communication, IT skills, Attention to detail, Organisation, Customer care, Administrative skills, Team working, Initiative, Interest in technology.
• Qualification / Standard: ST0070 Business administrator
• Duration