PCN Care Coordinator -PT - Hyndburn

The East Lancashire Alliance is recruiting a care coordinator to join the team within the Hyndburn Central PCN.

This role will involve working with the various practice sites across Hyndburn central, The role may also interlink with the other teams such as the Pharmacists. Initially a fixed term contract of 2 years, with the possibility after that term, to extend or become permanent. This role requires the post holder to be flexible regarding the working pattern, to ensure all the practices within the PCN are supported according to patient needs etc.

Please note that the role of a Care Coordinator is NOT a clinical role.

The post holder will be responsible for the provision of wide-ranging and efficient administrative support the Hyndburn Central Primary Care Network (PCN). Typically this support may include the arrangement of meetings, dealing with correspondence, document management, preparing short reports, creating spreadsheets, responding to and the forwarding of e-mails and other administrative tasks such as the minute taking of PCN meetings.

The East Lancashire Alliance is a network of 9 PCNs covering 48 GP practices covering a population of over 390,000 patients across East Lancashire. Patients are at the heart of everything we do and we pride ourselves in ensuring our patients feel safe, supported, communicated with and respected at a time when they may be feeling vulnerable. The Alliance are proud to represent our member practices and to champion our Primary Care Partners, by working with local general practice, and other system partners in the provision of patient centred, local healthcare services.

Each practice has a close-knit team of staff who collectively seek to improve the health of their patient populations.

East Lancashire is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside, to the heart of the vibrant inner Towns and Villages with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

The post holder will be responsible for the provision of wide-ranging and efficient administrative support the Hyndburn Central Primary Care Network (PCN). Typically this support may include the arrangement of meetings, dealing with correspondence, document management, preparing short reports, creating spreadsheets, responding to and the forwarding of e-mails and other administrative tasks such as the minute taking of PCN meetings.

The Care Coordinator will be part of the Primary Care Network (PCN) Administration Team responsible for supporting the care of patients registered with practices within the Hyndburn Central PCN and care homes. This may involve coordinating the work of healthcare professionals and non-clinical staff including volunteers involved in the care of patients registered at GP practices within the wider PCN population.

The post holder will contribute to tackling inequalities in health and social care particularly regarding individuals with long-term conditions. An ethos of promotion of independence and partnership-working is integral to this post.

Key aspects of this role will include supporting the following PCN activities:

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The care coordinator will work as a key part of the Primary Care Network (PCN) Team and Enhanced Access Service

Work Closely with the GP's and other primary care professionals within PCN to support the delivery of quality patient services for all our patients

Plays an integral role in facilitating MDT's, to improve the continuity of care by acting as a point of contact for residents, families and professionals.

Work with members of the primary care teams to develop and implement data collection systems that will provide accurate and timely data to monitor and evaluate services

Key Responsibilities -

Provide a first point of contact for patients and clinicians in coordinating patients care

Provide administrative support for the Enhanced Access service, including organising staffing rotas, completing patient referrals and to support with the day to day provision of the service.

Deal with incoming queries from patients and/or their carers and other healthcare providers.

Work with PCN manager to utilise GP Practice clinical systems (EMIS) and population health data to proactively identify relevant cohorts of patients to support practices todeliver personalised care and meet the outcomes of the PCN DES Service Specifications e.g., Early Cancer Diagnosis, Cardiovascular Disease Prevention and Diagnosis

Encourage people, their families and carers to provide feedback and engage fully inthe care coordination process.

Work proactively with our Care Homes, for example supporting flu and COVID vaccinations or other healthcare services.

Work proactively with other PCN Additional Roles staff to identify…