Complaints Officer

Position: Housing Complaints Officer
I am recruiting for a housing complaints officer to join the team at Onward Homes in Accrington, covering sick leave. This is a temp vacancy for a minimum of 4 weeks to start, Monday to Friday, covering 35 hours a week. You will be required to attend the office full time.
Housing experience and an understanding of the sector is essential.
This is a fast-paced role where you will be expected to hit the ground running, interact with external teams such as repairs and neighbourhoods/AB while learning on the job.

Your new role

Managing inbound calls, responding to enquiries, raising complaints on the system and letter writing
Ensuring accurate documentation and reporting, in line with standards and compliance.
Engaging with external teams such as repairs, neighbourhoods and ASB.
What you'll need to succeed

Experience in housing and an understanding of industry processes.
Immediately available.
Commutable to Accrington.

What you'll get in return

Weekly Pay
Option to be paid PAYE or Umbrella
Flexible working hours
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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