Distribution Agent

Job Title: Distribution Agent

Department: Distribution
Reports To: Distribution Supervisor (via Distribution Lead Agents)

To ensure the accurate and timely movement of freight and information while delivering exceptional customer service and supporting the departments operational strategy at the district level.

• Process and enter customer orders and distribution accounts daily.
• Prepare operational reports, shipping documents, and customer paperwork accurately and on time.
• Perform data entry for receiving, shipping, order allocation, and inventory management.
• Trace shipments and proactively update customers on order status.
• Ensure accurate and timely billing of clients and vendors.
• Maintain damage records, backorder logs, and inventory records.
• Coordinate with warehouse staff to support smooth receiving and shipping operations.
• Act as liaison between warehouse, customers, and office regarding accounts, invoicing, and credit matters.
• Maintain strong vendor and customer relationships.
• Ensure full compliance with company policies, operational standards, and government regulations.
• Escalate operational issues to management when necessary.

• 6 months to 1 year of related experience in distribution or logistics.
• Basic understanding of transportation processes (preferred).
• Hazardous Materials certification (preferred).
• Proficiency in MS Office (Excel, Word).
• Fluent in English (written and spoken).
• Strong organizational, time management, and interpersonal skills.
• Positive attitude with a customer-focused approach.
• Willingness to complete a minimum of 52 hours of training annually.

• Exceptional Customer Service
• Accuracy in Shipment Processing & Data Entry
• Timely Billing & Accounting
• Reliability & Accountability
• Effective Communication & Team Collaboration