Student Affairs Partner

Abu Dhabi, United Arab Emirates | Posted on 01/15/2026

Mind Base Education is a dynamic and forward-thinking organization deeply committed to fostering the holistic development of students. At Mind Base, we recognize the transformative power of education and are driven by a passion to empower students not just academically, but also personally and professionally.

Purpose: Serves as the single point of contact for all student inquiries, requests, and complaints related to the Program.

The program supports students academically, culturally, and socially. Through a structured framework that ensures a successful transition and experience overseas.

Program plays a key role in developing globally minded graduates who return with the skills and exposure needed to contribute to the UAE’s national priorities.

The Student Affairs Partner serves as the primary point of contact for all student-related inquiries, requests, and concerns under the Program. This role ensures a smooth and responsive student experience by managing communications, resolving cases efficiently, and providing continuous support to students throughout their academic journey. The candidate also plays a key role in maintaining accurate student data and ensuring compliance with established service standards and policies.

• Serve as the first point ofcontact for all student inquiries, requests, and complaints related to the Program.
• Work with students based in theUSA, Canada, Australia and New Zealand, and be able to work within the timezones of these countries and be on call capacity.
• Receive, log, triage, andcategorize cases in the Case Management System in line with defined workflows.
  
  Address and resolve low-complexity cases and escalates high-complexity cases tothe team lead.
• Monitor open cases to ensure timely resolution within an agreed timeframe.
• Communicate regularly with students to provide updates, clarifications, and resolutions in a professional and empathetic manner.
• Ensure all interactions with students are logged accurately in the system or assigned to tracker for audit and reporting purposes.

• Collaborate closely with internal team members, including advisors, mentors, finance and team leads, toensure effective case resolutionli>
• Maintain clear communication channels between students, Client staff, and service providers.
• Participate in regular case review meetings to identify trends, recurring issues, and opportunities for process improvement.
• Support orientation,onboarding, and awareness sessions for new or returning students, ensuringclear understanding of program guidelines and requirements.

• Ensure accuracy and completeness of student data within the case management and reporting systems.
• Generate and maintain weeklyand monthly reports on case volumes, and resolution times.
• Identify common issues or areasof concern and provide input for service quality enhancements.
• Support the development and maintenance of standard operating procedures (SOPs) for case management.

• Promote a student-centered approach in all interactions to ensure positive engagement and satisfaction.
• Provide feedback and suggestions for improving the student experience and communicationprocesses.
• Uphold confidentiality,professionalism, and data protection standards in all dealings with studentsinformation.

• 2–4 years of experience in student services, academic administration, or customer relations/customer-facing experience (preferably in education).
• Diploma or Bachelor’s degree in Education, Communication, Business Administration, or a related field.
• Experience working in education, scholarship programs, or government entities is highly preferred.
• Strong communication andinterpersonal skills, with a service-oriented approach.
• Excellent organizational skillsand attention to detail.
• Proficiency in MS Office and familiarity with CRM or case management systems.
• Fluency in English and Arabicis required.