Relationship Officer - Real Estate

Relationship Officer - POS Loans/Merchant Acquiring Seniority level

Entry level

Full-time

Finance and Sales

Banking

• Meet and exceed monthly and annual sales target objectives
• Ensure penetration in the market through focus on New to Bank acquisition as well as soliciting existing clientele
• Do proper analysis of the case and provide all related information of the customer after the field visit is done
• To be familiar with all policies, products and processes to ensure superior client on boarding experience
• To proactively participate in learning, development and training programmes of the bank in order to be effective sales personnel
• Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated

• Accomplish set sales and revenue objectives for all Products as per set business plan.
• Achieve monthly & annual set KPI objectives
• Focus on New to Bank acquisition along with leveraging existing client base
• Leverage cross‑sell opportunities to ensure higher revenue per customer
• Maintain daily sales reports on sales performance for review by team leader and manager

• Be commercially effective and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on‑boarding experience.
• Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on‑boarding experience.
• To ensure no mis‑selling to customers by offering products/services transparently as per customer requirements.
• Understand and resolve/escalate customer redresses to ensure timely resolution.

• Participate in the assigned People Development and L&D programmes.
• Take accountability for own development by active enrolment and participation with close coordination with respective team.
• Ensure participation in assigned training, Learning & Development programmes.
• Awareness of competition offerings and offer suggestions to line manager to improve product/procedures.

• Ensure implementation of prescribed Sales & Compliance processes as per Bank's policies.
• Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise within respective area.
• Adhere to Risk Control Assessment process across all areas of Business Banking Department – Selling, Client Onboarding, Fraud Control, Client Application & KYC Documentation etc.
• Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings.
• Ensure to bring quality and right customers to the franchise.
• Discuss the cases with stakeholders and ensure support is provided.