Kitchen Production Team Leader | Retail | IKEA YAS

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions—automotive, financial services, real estate, retail and healthcare—Al-Futtaim Group employs more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa. The company partners with over 200 of the world’s most admired and innovative brands, and its entrepreneurship and relentless customer focus enable it to grow and expand by responding to the changing needs of customers within the societies in which it operates.

By upholding its values of respect, excellence, collaboration and integrity, Al‑Futtaim Group continues to enrich the lives and aspirations of its customers each and every day.

The IKEA Food Team Leader is responsible for attracting visitors to the IKEA store and enhancing their shopping experience through food services. The role involves supporting the manager in the development of the IKEA business in specified areas, including production, restaurants and food markets. It requires leading by example, focusing on customers, and ensuring co‑workers are motivated and well‑informed. Success in this role means creating a welcoming atmosphere that encourages customer return visits and aligns with IKEA values.

• Ensure customers are always the focus and strive to make them smile by meeting and serving them with empathy and care, following IKEA values.
• Act as a good ambassador for the IKEA store in all customer interactions, giving customers a reason to return.
• Walk the store regularly and engage in daily dialogues with customers to receive feedback and learn about their needs and wants, taking action based on their input.
• Take immediate action to meet customer needs and continuously improve customer interactions, encouraging colleagues to do the same.
• Have knowledge of services offered in the store and use this to assist customers.
• Ensure customers have a great shopping experience at all times throughout the day.

• Understand and contribute to the store business plan and IKEA Food action plans by supporting the manager in implementation with the team.
• Secure an irresistible food offer through attractive presentation and communication of the range.
• Passionate about products, actively seek knowledge about their content, origins and benefits, sharing this with customers and colleagues.
• Ensure top‑selling products are available and clearly communicated and displayed at all times.
• Collaborate with the manager to support marketing and in‑store activities.
• Assist the manager with range changes in a simple and cost‑conscious way.
• During quiet times, initiate commercial activities to attract store visitors and increase take‑up rates.
• Maintain a clean, organized, attractive and inviting area to enhance customer experience.
• Use local market awareness to provide input on range and pricing to the manager.

• Work with the manager to ensure all co‑workers understand the IKEA Concept and key guidelines and how these impact their roles.
• Lead by example, supporting and coaching colleagues to meet customer needs and grow professionally.
• Promote an environment where the IKEA culture is alive and diversity is valued, making IKEA Food a great place to work.
• Actively participate in team activities and collaborate with colleagues in other parts of the store when needed.
• Keep colleagues informed and encourage knowledge sharing to perform roles effectively.

• Contribute to making the IKEA store successful and capable of achieving sales growth.
• Work towards agreed goals and take actions to meet them.
• Challenge costs by working in a lean, simple and cost‑conscious manner, sharing good examples and encouraging the team to find smarter ways of working.

• Ensure compliance with IKEA Quality and Food Safety Policies and routines.
• Report any food incidents or potential incidents, contributing to a ’safety first’ culture.
• Ensure adequate staffing in the area for successful operations.
• Proactively…