Branch Supervisor _ F&B
Job Description & How to Apply Below
- Managing restaurant staff's work schedules
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
- Checking in on dining customers to enquire about food quality and service.
- Monitoring the restaurants cash flow and settling outstanding bills
- Reviewing customer surveys to develop and implement ways to improve customer service.
- Resolving customer complaints in a professional manner.
- Oversee all front and back of the house restaurant operations
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Receive complaints and resolve problems
- Maintain timekeeping and personnel records
- Pass on information from upper management to employees and vice versa
- Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
- Ensure that all checklists, requisitions and proper opening and closing duties are completed for each shift.
- Communicate effectively both verbally and in writing, to provide clear direction to the staff.
- Observe performance and encourage improvement where necessary
- Ensure staffing levels for all outlets are accurate based Event and business needs.
- To carry out all the roles and responsibilities of the junior level as and when required.
- Graduate in Hospitality, Travel and Tourism, or Hotel Management
- 3-5 years of minimum experience in a restaurant or related industry
- Minimum 2 years of experience in a management role within a restaurant or hotel
- Character requirements
- Pleasing Personality:
Positive, Energetic, Motivated & Optimistic - Excellent attention to detail, observation and memory
- Shows Compassion and is caring and driven
- Able to demonstrate a clear passion for the F&B and Service Industry
- Excellent face-to-face and telephone communication skills
- Ability to handle significant stress and pressure
- A good listener, and able to consider all information
- Flexible and willing to work long hours
- Advanced knowledge of Microsoft Office package
-Word, Excel and Power Point
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